Many banks are just beginning their AI journey, creating a prime opportunity for those ready to innovate. The real question is: Is your banking team using genAI yet?

Now is the time for commercial banks to zero in on commercial payments and transform them into a cornerstone of their growth strategy. Building the right team is essential to driving this transformation

Commercial banks are evolving. IT spending at commercial banks grew by 5.6% in 2024 and will continue to rise at a compounded annual growth rate of 4.6% through 2028. This shift signals a move away from short-term cost-saving measures to a more strategic approach focused on long-term transformation. 

Private client advisors need to know that high-net-worth individuals (HNWIs) are redefining the investment landscape by gravitating towards private markets. Specifically, private equity and unlisted real estate are big for 2025.

The role of relationship managers is evolving rapidly. Commercial banks that support their RMs with the right tools, training, and incentives will not only strengthen their client relationships but also gain a competitive edge.

73% of senior business leaders manage multigenerational workplaces, but without thoughtful strategies, these differences can lead to misunderstandings or conflict. Here’s how to turn diversity into a strength. 

Employee engagement isn’t just a buzzword—it’s a key driver of success, influencing customer satisfaction, retention, and profitability. Research shows that 73% of employees at “purpose-driven” companies are engaged, compared to just 23% at others.

Gone are the days when rigid office hours and a "one-size-fits-all" work model were the norm in banking. A 2022 survey by McKinsey found that 87% of employees offered flexible work options take advantage of them when available. What does that mean for banks?

When implemented effectively, performance-based incentives are a powerful tool for improving employee retention by fostering motivation, engagement, and alignment with organizational goals

The integration of AI and automation in the banking sector is reshaping not only the nature of work but also the skills required for success in this evolving landscape.

Credit training programs were once a staple in the banking industry, serving as a primary pathway for young professionals entering the sector. These programs provided rigorous training in financial analysis, credit risk assessment, and lending practices.  

It’s tempting to jump in and take control when things get tough, but real leadership means empowering others to lead. By letting your direct reports handle their responsibilities, you build a stronger, more self-sufficient team.